Non-Verbal Communication and Credibility
|Non-Verbal Communication and Credibility|
by Vanessa Noble, Client Service Manager, Acclivity Healthcare
Have you ever been in a situation where someone is verbally saying ‘yes’ but their actions are saying ‘no’? Non-verbal communication is used to reinforce what they’re saying, however, we may not always be aware that our body language is saying something different than our words. What we communicate through body language and nonverbal signals affects how we are perceived by others. It also impacts how well we are respected, trusted, and how credible we appear.
We have all heard the popular saying, “actions speak louder than words”. Body language greatly impacts how we communicate and reflects on our credibility as a person and as a professional. Recall a time when you met someone new at work. Did you sense confidence? Did they seem approachable? The most approachable and credible individuals usually project confidence. They are standing up tall, making eye contact, speaking clearly, and smiling.
Body language includes our posture, muscle tension, eye contact, hand gestures, and facial expressions. The way we walk, sit, and stand all say something about us. Whatever is happening internally is usually reflected externally. Tone of voice, rate of speech, and voice pitch should also be considered. By developing awareness and monitoring weaknesses in our body language we can put ourselves in a better position to improve upon our communication and credibility.
Here are a few tips regarding your non-verbal communication in an interview: