Top 10 Traits of an Indispensable Employee
|Top 10 Traits of an Indispensable Employee
Professionalism and Loyalty
by James Long, Director of Client Services, Acclivity Healthcare
Our last issue provided an overview of the top 10 traits of an indispensable employee. In this article we will further discuss traits 10 and 9, loyalty and professionalism.
Loyal employees represent a cost savings over recruiting and training new hires. They can be incredible assets to any organization. Employee retention is a key factor in an organization’s success. Furthermore, there is a direct relationship between customer loyalty and a company’s growth and profitability. Your employees serve as the face of your organization on a daily basis. Whether they interact with clients by telephone or e-mail, or meet customers face-to-face every day, you need loyal employees in order to have loyal clients.
So how do you foster employee loyalty? Since each employee is a unique individual, no single approach works for everyone.
Many people feel professionalism is defined by how you look, how you talk, and how you act. While those traits are included, they are really just scratching the surface of what professionalism really means. Professionalism can be defined as “a focused, accountable, confident, competent, motivation toward a particular goal, with respect for hierarchy and humanity, less the emotion.” What this means is you minimize emotional distractions and maintain focus and accept responsibility while working toward a specific goal. In the process, you maintain respect for your superiors, peers, and subordinates as well as respect them as human beings. A true professional: