If your business works with contractors consistently, streamlining the onboarding process is essential to a quick turnaround on your investment. This is especially true in the industry of health care, where even a day of slowdown can mean unhappy clients and even legal issues. Here are some of the best tips to ensure that your onboarding process goes as smoothly as possible.
Regardless of the type of contractor you are hiring, some parts of the onboarding process are similar no matter what. Signing the 1099 forms, the exchange of necessary personal and business information, signing off on insurance liabilities – these can be done more quickly and easily online. You should not have to waste your in house manpower in the office taking care of it.
Creating an automated online onboarding program also adds legitimacy to your process and keeps out contractors who may want to negotiate for things you cannot provide. You will quickly weed out the contractors who are not a good fit, and more contractors will agree to your terms simply because there is no one to argue with online.
Create a FAQ
Just like there are common processes for all new hires, you will also find there are questions that come up over and over again. Instead of using your creative manpower to answer these questions, put them all in an easily accessible FAQ that potential hires can read over before they call or email.
Most new hires will have questions about when payment is rendered, how often to expect payment, scheduling concerns and requirements for the position. Putting together a FAQ to answer these questions will also solidify the process in your own workflow, giving it more legitimacy.
Simplify the Process
A simpler process is a better process. It is also a more brutal process, but this is good for your business. You cannot afford to have anyone in your office misunderstand your processes in the industry of medicine. All it takes is one botched number in a code to lose out on an expensive insurance payment.
Decrease the number of steps in your onboarding process as much as humanly possible. Even decreasing the number of clicks that your new hires must render in the online process is a step forward in the right direction. Try to go completely paperless if possible.
In the case of onboarding, your contractors are actually your base audience. They can help you streamline your process more efficiently than any other group of people. Make sure that your process includes a follow up email to ask for feedback, accessible feedback buttons at appropriate points during the process, and possibly a built in survey following the onboarding process.
None of these suggestions, however, is meant to extend or confuse the onboarding process. If you find that contractors are not responding as well when you include feedback, step back and ensure the simplicity of the process first.
No onboarding process is perfect, and you will likely have to tweak yours over time to compensate for changes in the industry as well as changes in your business. However, the tips above will certainly put you in a great place with your future outsourcing partners, giving them the surety they need to begin work quickly and providing your business with a stability through turnover.