Every healthcare organization wants to provide excellent patient care. There is no organization that doesn’t prize the ideal that their facility should reach the highest metrics of success. There are a million other forces that drive choices in your facility, such as cost, revenue cycle management, and regulatory compliance. The truth is that the facility wouldn’t exist at all without the common thread of serving the patient.
The success of your facility depends largely on the commitment of your staff. A workforce that has high job satisfaction performs better, and they also tend to stay in your organization for a longer period of time. With this in mind, making your healthcare facility a good place to work is a high priority. A great environment for your staff has a trickle-down effect, improving every aspect of your facility.
5 Qualities Your Facility Needs for Employee Satisfaction
Healthcare managers know that creating excellent teams starts with hiring the right people. The job doesn’t end there, though. According to this Gallup poll, employees often leave their place of work due to things that their managers have control to change. It’s often quoted that employees don’t leave jobs, they leave bad bosses. At the very least, you do have a lot of influence over some of the more intangible aspects of a career at your facility which can make a huge difference in employee loyalty.
Here are some qualities you should strive for to make your facility a great place to work:
- Build a Culture Your Staff Can Believe In. Company cultures isn’t just lip service. It’s become a great rallying cry for hiring managers and it can be an elusive thing to define. The truth is that your corporate culture is the key to employee satisfaction. Your culture starts at the top but it includes every member of your staff. Each new hire will change the dynamics slightly because culture is all about the relationships your staff builds. Corporate culture isn’t just a mission statement you write and forget, it’s a constant. You need to invest time, energy, and work to see it flourish and you need to make sure to remove any negative people or influences that can damage the climate. In healthcare, people choose the field because they want to make a difference. Make sure that your culture reflects that need, giving your staff a higher purpose to build commitment to what your organization is striving to achieve.
- Pay Attention to Tension. Personal issues between staff members can fester in a way that can lead to overwhelming dissatisfaction. These issues might just stem from conflicting personalities. A good manager can find ways to help staff manage these workplace relationships. Not dealing with issues or assuming staff should handle their personal difficulties on their own time can be a mistake. Issues that aren’t handled well can lead to dissatisfaction and the loss of good employees.
- Create Opportunities for Career Advancement. An organization that invests in their employees will see a higher level of commitment. Where possible, employees should see a path for career advancement within your facility. This might mean offering options for further education or cross training options to hire for open positions from within.
- Don’t Micromanage. In the healthcare setting, specific protocols need to be followed. But there are also often scenarios that don’t meet textbook cases. You’re dealing with people and that means that there’s no real script that works 100% of the time. Allow your employees the trust and latitude to get their job done in the best way they see fit. Sometimes a creative solution can be beneficial to patient care.
- Listen to Employee Suggestions. Your employees know what works and what doesn’t for their position and area of expertise. Build an open door policy so that your employees can help you make changes and improvements where needed. Your workflow will benefit and so will morale.
Healthcare is currently a job seeker’s market, with more open positions than qualified people to fill them. Paying attention to the qualities that make your organization more satisfying to work in will help you keep and recruit a high quality staff.